De-Escalation Training
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HOSPITALITYMAINE COVID-19 De-Escalation Training

Welcome to the HospitalityMaine De-Escalation training course!

The coronoavirus pandemic has created a tremendous amount of stress, anxiety, fear and general unrest for all of us. Hospitality employees, in particular, have been affected due to the shut-down, re-opening requirements and ongoing implementation and enforcement of rules required by the Governor’s Executive Orders and Re-Opening Checklists.

In addition to improving your quality of life, good mental health is essential for handling high-stress situations at work. Good mental health also contributes to productivity and efficiency in the workplace, increases team morale and assists with job retention.  

The Foundations of Mental Health training course will outline the individual actions we can take to manage stress. The Foundations of De-Escalation training course will give you the tools you can use to diffuse difficult situations with co-workers, customers, and guests.

Successful completion will earn you a micro-credential certification. It can be added to your education resume and displayed at work. The course has 3 modules and was created in conjunction with the Opportunity Alliance and Eastern Maine Community College

Please take all modules prior to moving on to the test. Good luck!

Thanks again and good luck!

Module 1:
Click here to view or download


De-Escalation Quiz
Please complete the course prior to taking the exam.
Click here to take the exam

Once you pass the quiz at 80% or better, you will be eligible to receive your badge! Your badge (micro-credential) will be used to show that you have a foundational understanding of material included in this training.   

Your badge is a digitally verifiable way to show that you understand what this training is all about - cool, right?  Because of that, a badge's real value shows up when it's proudly shared online and celebrated!   
Here is a link if you want to learn more about digital badging or you can send an email to for more information about badging/micro-credentials.

Make sure to claim your badge from Badgr through the Maine Community College System and share it on any social media platforms you think it would be beneficial to do so.  Be on the lookout for an email from Badgr soon for the next steps!

Processing may take a day or two, so please be patient.

Please note that sometimes emails of this nature go to SPAM, so be sure to check that folder.


If you have any problems with the modules or exam, please send an email to