Escape to Maine's inspiring lakes and mountains region this fall for a hospitality retreat and annual meeting. Our third summit tackles head-on the challenges our industry faces:
•Hiring and retaining staff
• Improving operations and marketing strategies
• Working more effectively with educators and government officials
Take your hospitality game higher as you network with peers and leaders in the hotel and restaurant space. Learn the latest on-point industry trends.
Axe throwing, cocktails, dinner and live music under the northern sky.
Summit trade show features the latest hospitality products, services and concepts!
What does it cost?
$229per person for the first two attendees from an organization and $139 for additional company attendees. This covers all meals for both days, reception and entertainment.
Overnight accommodations are NOT included in this rate. The Sugarloaf hotel has offered special rates for the event. Overnight rates start at $99. To book a room call 1-800-843-5623.
Special $139 rate for partner/spouse who will not be attending the sessions and workshops.
Schedule At A Glance
Monday, November 4, 2019
9:30 AM - Registration
11:30 AM - Welcome Lunch and HM Annual Meeting
Learn HospitalityMaine's 2020 business plan including our advocacy agenda, and new talent supply chain strategy to address the workforce challenge. Members will vote on the new board of directors.Featuring CEO Steve Hewins, Gov. Affairs Officer Greg Dugal and Director of Workforce Development Terry Hayes.
1:00 PM - Break - Coffee and Networking
1:15 PM - Design trends to transform your operation
New design helps you stand out from competition, improve online ratings and excite staff. National hospitality design firm Ealain Studio discusses creating narratives and a sense of place that fits your lodging or restaurant, regardless of size or budget. Presented by Ealain Studio principals Janet D'Aprix and Jacqueline McGee
2:15 PM - Break - Vendor Showcase
2:30 PM - Roundtable Discussion
A high-energy, interactive session where restaurant owners gather together, ditto lodging operators, to share solutions to pressing issues. Network with colleagues to brainstorm new ideas. Topics include: Technology and Trends — Elevating the Guest Experience and the Employee Experience — Maintaining your Online Presence in a review-saturated world. All participants, moderated by HM staff
3:30 PM -Hospitality Tech's Next Wave
Maintaining the human element while implementing appropriate technology is critical for hospitality success. Facing the dual challenges of staffing and profitability, what can you do today and what lurks just over the horizon that you need to know now? Learn about new products and systems, and future trends so you are ready.Presented by Jeff Catlin. CEO of Lexalytics.
4:30 PM - Vendor Showcase
5:30 PM - Happy Hour: Axes and Ales
Both an indoor reception and outdoor celebration on Sugarloaf's "Beach" with a roaring fire pit, refreshments and lumberjack activities. Sample local craft beers by Tumbledown, Orono Brewing, Baxter and Bigelow Brewing. Learn to throw an axe with Krosscut Kate of the Great Maine Lumberjack Show.
7:00 PM - The Summit Dinner
Network with a new crowd over hearty mountain surf and turf fare. Seasonal cuisine in a rustic ambiance. All attendees and guests are invited!
8:30 PM - The Summit Party Under the Stars
Live music and dancing in the just renovated Widowmaker Lounge. Unwind after a day of insight with the boot-stomping, hip shaking Matt and the Barnburners!Feel the heat.
Tuesday, November 5, 2019
8:00 AM - Breakfast with Vendors
9:00 AM - Retention, one Motivated Employee at a Time
Is service a lost art? Learn to create a staff focused on guest recognition, acknowledgement and service. Empower employees to think and act like owners. Understand the importance of local knowledge by creating a service-first restaurant culture through personality, educating, informing and entertaining guests. Presented by Roger Beaudoin of Restaurant Rockstars
9:00 AM - Master the Short-Term Rental & Airbnb Landscape
Independent inns can prosper with these digital disruptors. Learn how B&Bs and hotels of all shapes and sizes can compete with and benefit from, the short-term rental industry. Learn the latest from Host Compliance, a nationally known STR tracking company. Presented by Stacy Pobatschnig, director of customer success and implementation for Host Compliance. Panel discussion with Matthew Levin, director of hotels and marketing for Bay View Collection and Scott Cowger, owner of Maple Hill Farm B & B Inn.
10 AM - Break - Vendor Showcase
10:15 AM - Keeping up with ADA Compliance
To serve this segment successfully and to comply with the Americans with Disabilities Act and avoid lawsuits, restaurants and hotels need to understand and implement accommodations, including compliant websites! Drive-by lawsuits are rampant across the nation; learn to protect your business and keep the revenue flowing. Presented by Jeanne Kincaid, nationally known disability lawyer and consultant at Drummond and Woodsum and Heather Turner, marketing director for the Professional Association of Innkeepers International.
10:15 AM - Digital Marketing to Engage Guests and Increase Sales
The "trick" to creating a more visible brand on social media is engagement - getting your guests to DO something with your social media content, leave you a review, or talk about you on their social media channels. During this fun and interactive session, you will learn tips to engage guests as soon as they walk through your doors. Walk away with easy-to-execute plans to build better relationships with your guests and increase your operation's visibility. Presented by Abbie McGilvery, Social Media Strategist
11:15 AM - Final Vendor Break - Networking
11:45PM - Luncheon & Keynote Presentation with Chad Houser of Cafe Momentum
Enjoy a hearty mountain lunch and learn about Maine's upcoming 2020 bicentennial celebration from its Vice Chairman David Cheever. Keynote Chad Houser ofCafe Momentumshares his uplifting story of training juvenile offenders to cook and learn valuable life lessons. Don’t miss his inspirational talk!