ESCAPE TO MAINE’S INSPIRING LAKES AND MOUNTAINS REGION THIS AUTUMN FOR A TWO-DAY HOSPITALITY BUSINESS RETREAT.
Our third, annual summit is a refuge set in the rugged and relaxing Carrabassett Valley. Take your hospitality game to new heights as you learn from peers and leaders in the hotel and restaurant space.
Unwind at night with fun activities, cocktails, dinner and live music under the northern sky.
All members are encouraged to bring partners to enjoy the experience in full.
Meet vendors geared to help your business flourish at our trade show.
Network - Share ideas - Learn at The loaf!
Schedule At A Glance
Monday, November 4, 2019
9:30 AM - Registration
11:30 AM - Welcome Lunch and HM Annual Meeting
Learn about HospitalityMaine's vision for 2020 including the advocacy agenda, plans for developing a sustainable workforce, and the current state of the industry. Members will vote on the new board of directors. Featuring Greg Dugal, Terry Hayes, and Steve Hewins.
1:00 PM - Break
1:15 PM - Session 1 -The transformative role of design in hospitality (Lodging and Restaurant Track)
Decor, color, texture, sound, menus and signage all impact the guest experience and can influence consumer decisions. Ealain Studio is a national hospitality design firm based in Portland ME and they will discuss creating a narrative and sense of place to fit your inn or restaurant, regardless of budget that can result in an increase in ROI. Walk away with inspiration to update your brand and keep guests intrigued and inspired. Presented by Ealain Studio principals Janet D'Aprix and Jacqueline McGee
2:15 PM - Break - Trade Show
2:30 PM - Session 2 - High Tech, High Touch (Lodging and Restaurant Track)
Maintaining the human element while implementing appropriate technology is critical for hospitality success. Facing the dual challenges of staffing and profitability, what can you do today and what lurks just over the horizon that you need to know now? Learn about new products and systems, and future trends so you can be ready. Presented by Jeff Catlin. CEO of Lexalytics.
3:30 PM - Moderated Roundtable Discussion (Lodging and Restaurant Track)
Peer discussions on the issues we all face. Topics include: Incorporating tech tools such as automation to improve your restaurant or inn operations. Network with colleagues to brainstorm solutions and new ideas. All participants, moderated by HM staff.
4:30 PM - Trade Show \ Free time
5:30 PM - Happy Hour on The Beach with Our Vendors
Both an indoor reception and outdoor celebration on Sugarloaf's "Beach" with fire pit, drinks, food and surprise activities. Mix, mingle and relax with your friends, colleagues and guests! Maine-style entertainment announced soon.
7:00 PM - The Summit Dinner
A casual mountain experience with seasonal cuisine and rustic ambiance. All attendees and guests are invited!
8:30 PM - The Summit Party Under the Stars
Live music, dancing and roof top rendezvous on the brand new outdoor loft deck at the just renovated Widowmaker Lounge. Unwind after a day of edutainment. LIVE BAND ANNOUNCED SOON!
Tuesday, November 5, 2019
8:00 AM - Breakfast with Our Vendors
9:00 AM - Redefining restaurants one motivated employee at a time (Restaurant Track)
Is service a lost art? Learn to create a staff focused on guest recognition, acknowledgement and service. Empower employees to think and act like owners. Understand the importance of local knowledge by creating a service-first restaurant culture through personality, educating, informing and entertaining guests. Presented by Roger Beaudoin of Restaurant Rockstars
9:00 AM - Understanding the Short-term Rental and Airbnb Landscape (Lodging Track)
Independent inns can learn to live with these digital disruptors. Hear from a diverse panel on how B&Bs and hotels of all shapes and sizes can compete with and benefit from, the short-term rental industry. Learn the latest from Host Compliance, a nationally known STR tracking company. Presented by Stacy Pobatschnig, director of customer success and implementation for Host Compliance. Post talk panel discussion lead by Matthew Levin, director of hotels and marketing for Bay View Collection.
10 AM - Break - Trade Show
10:15 AM - Keeping up with ADA Compliance (Lodging and Restaurant)
To serve this segment successfully and to comply with the Americans with Disabilities Act and avoid lawsuits, restaurants and hotels need to understand and implement accommodations, including compliant websites! Drive-by lawsuits are rampant across the nation; learn to protect your business and keep the revenue flowing. Presented by Jeanne Kincaid, nationally known disability lawyer and consultant at Drummond and Woodsum and Heather Turner, marketing director for the Professional Association of Innkeepers International.
10:15 AM - Diving into Digital: New Ways to Engage Your Guests and Increase Sales (Lodging and Restaurant)
The "trick" to creating a more visible brand on social media is engagement - getting your guests to DO something with your social media content, leave you a review, or talk about you on their social media channels. During this fun and interactive session, you will learn tips to engage guests as soon as they walk through your doors. Walk away with easy-to-execute plans to build better relationships with your guests and increase your operation's visibility. Presented by Abbie McGilvery, Social Media Strategist
11:15 AM - Final Vendor Break
11:45PM - Summit Luncheon and Keynote Presentation
Enjoy a hearty mountain lunch and learn about Maine's upcoming 2020 bicentennial celebration from its Vice Chairman David Cheever. Other special invited guests to be announced soon!